Shipping & Returns Policy

Delivery Areas

GreamFurniture delivers furniture and home products across South Africa through our network of local business partners and delivery providers.

Delivery Fees

• A delivery fee applies to all orders unless otherwise stated.
• Delivery fees are calculated based on the delivery location and the size of the order.

Deposit Requirement

• A 50% deposit is required before any order can be processed and scheduled for delivery.
• Orders will only be prepared and dispatched once the deposit has been received and confirmed.

Delivery Times

• Delivery times are estimates and may vary depending on product availability, supplier schedules, weather conditions, and location.
• Customers will be notified of any significant delays where possible.

Cash on Delivery (COD)

• Cash on Delivery is available only in selected areas approved by GreamFurniture.
• Customers must confirm COD availability before placing an order.
• The remaining balance of the order must be paid in full upon delivery.

Receiving Deliveries

• Customers must ensure that someone is available at the delivery address to receive the order.
• Products should be inspected upon delivery.
• Any visible damage or missing items must be reported immediately before signing for the delivery.

Damaged or Defective Items

• If an item arrives damaged or defective, the customer must notify GreamFurniture within 48 hours of delivery.
• Clear photographs of the damage may be required to process a return or replacement.

Incorrect Items

• If the wrong product is delivered, GreamFurniture must be notified within 48 hours of delivery.
• We will arrange collection and replacement of the item at no additional cost.

Return Conditions

To qualify for a return:

• The item must be unused and in its original condition.
• All original packaging, accessories, and documentation must be included.
• Proof of purchase must be provided.

Non-Returnable Items

The following items may not be eligible for return:

• Products damaged through misuse, neglect, or improper handling by the customer.
• Products that have been altered, assembled, or modified after delivery.
• Custom-made or special-order items unless defective.

Refunds

• Approved refunds will be processed using the original payment method where possible.
• Delivery fees are generally non-refundable unless the return is due to an error by GreamFurniture or a defective product.
• Refund processing times may vary depending on the payment method used.

Return Shipping Costs

• If the return is due to a defective product, damaged item, or an error by GreamFurniture, return shipping costs will be covered by GreamFurniture.
• For all other approved returns, the customer may be responsible for return shipping costs.